Privacy Policy
Scale & Success AI
Owned and Operated by Hilgart Enterprises, LLC
Effective Date: 12/15/2025
This Privacy Policy explains how we collect, use, share, and protect your information when you use the Scale & Success AI Platform.
By using the Platform, you consent to the practices described here.
1. Who We Are
Scale & Success AI is owned and operated by:
Hilgart Enterprises, LLC
442 Court St.
Elko, NV 89801
United States
2. Information We Collect
We collect the following categories of information:
2.1 Account and Profile Information
Name
Email address
Business name and details
Billing information (handled by third-party processors like Stripe)
Login credentials
2.2 CRM and Contact Data
You may upload or sync:
Contacts, leads, and customer records
Email addresses, phone numbers, and communication preferences
Notes, tags, and activity history
Appointment and pipeline data
This CRM data belongs to you. We process it on your behalf.
2.3 Communication and Call Data
When you use phone, SMS, chat, or voice features, we may process:
Call logs and duration
SMS message logs
Voicemail
Call recordings (if enabled)
AI-generated transcripts
Chat transcripts and interactions
2.4 AI and Automation Data
When using AI features:
Prompts and input text
Voice input and transcripts
Generated responses
Automation trigger conditions
Workflow event logs
These may be processed by AI providers to deliver the requested service. We do not allow training on your data for third-party models.
2.5 Technical and Usage Data
We automatically collect:
IP address
Browser and device type
Operating system
Pages visited and actions taken
Date and time of access
Referring URLs
We use this information to operate, secure, and improve the Platform.
3. How We Use Your Information
We use information to:
Provide and operate the Platform
Deliver CRM, automation, AI, and communication features
Process payments and maintain subscriptions
Detect fraud, abuse, or security threats
Comply with legal obligations
Analyze behavior and improve user experience
Communicate with you about updates, changes, or support
We do not sell your personal information.
4. Sharing of Information
We share your information only with third parties necessary to provide the Services, including but not limited to:
Hosting and infrastructure providers
Payment processors (e.g., Stripe)
Telephony and SMS providers (e.g., Twilio, LC Phone)
Email sending providers (e.g., Mailgun)
AI model providers (e.g., OpenAI, VAPI)
Automation/integration tools (e.g., Make.com, Apify)
Analytics tools (e.g., Google Analytics)
This list is not exhaustive and may change. By using the Platform, you authorize us to use current and future Sub-Processors as reasonably necessary. A current list of Sub-Processors is available upon request.
We may also disclose information:
If required by law, subpoena, or court order
To protect our rights, property, or safety
To investigate or prevent fraud or abuse
In connection with a merger, acquisition, or sale of assets
Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to:
Keep you logged in
Remember preferences
Measure usage and performance
Support analytics and marketing
Most browsers allow you to delete or block cookies; however, doing so may limit Platform functionality.
6. Data Security
We use reasonable technical and organizational measures to protect your data, including:
Encryption in transit where applicable
Secure data centers
Access controls
Monitoring and logging
No method of transmission or storage is 100% secure. You use the Platform at your own risk.
7. Data Retention
We retain data for as long as needed to:
Maintain your account
Provide the Services
Comply with legal obligations
Resolve disputes
Upon account closure, we may retain some data for backup, legal, or auditing purposes for a limited period, typically up to 90 days.
You may request deletion of certain data where applicable.
8. International Data Transfers
The Platform is operated in the United States. If you access the Platform from outside the U.S., your information may be transferred to and processed in the U.S. and other countries with different data protection laws.
By using the Platform, you consent to such transfers.
9.Your Rights (GDPR/CCPA and Similar Laws)
Depending on your jurisdiction, you may have rights to:
Access personal data we hold about you
Correct inaccurate data
Request deletion of your data
Restrict or object to data processing
Data portability (export)
Opt out of certain communications
To exercise these rights, contact us at: [email protected]
We may need to verify your identity before processing such requests.
For California Residents (Shine the Light / CCPA):
We do not sell your personal information. You may still request information about categories of data shared and with whom, by contacting us at the above email.
10. Children’s Privacy
The Platform is not intended for individuals under 18. We do not knowingly collect information from children. If you believe a child has provided us data, contact us and we will delete it where appropriate.
11. Data Processing Addendum (DPA)
Where we act as a data processor under GDPR or similar regulations, our Data Processing Addendum (DPA) applies to our relationship with you as a Controller.
You may request or review our DPA by contacting [email protected]. By using the Platform for EU personal data, you are deemed to have accepted the DPA terms.
12. Third-Party Links
The Platform may link to sites or services not operated by us. We are not responsible for their content or privacy practices. Please review their policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be reflected by updating the Effective Date. Your continued use of the Platform after changes indicates acceptance of the updated policy.
14. Contact Information
If you have questions or concerns about this Privacy Policy or your data, contact:
Hilgart Enterprises, LLC
442 Court St.
Elko, NV 89801